Given the high demand for appointments at our Clinic, our Psychologists require a minimum of 24 hours notice for all cancellations.

We understand that there may be times when you need to cancel or reschedule an appointment for good reason.  However unlike brief medical appointments, it is very difficult to fill a 50 minute cancellation spot at short notice.

As such, a Cancellation Fee will apply for all missed appointments where;

This Fee is 50% of the full session cost.

This fee will need to be paid in full before further sessions are scheduled.  If you do not pay the Cancellation Fee, we may at our discretion stop providing services to you.

If your treatment is being funded by a third-party such as WorkCover, TAC or VOCAT, you will remain responsible for ensuring this fee is paid in full before further services are provided to you.

We trust that you agree this is a fair and reasonable policy.  We thank you in advance for your understanding and cooperation.

Counselling Services:

All counselling appointments including Child & Family Counselling, Individual Counselling and Relationship Counselling must be paid in full at the beginning of your appointment (unless prior arrangements have been made).  Where appointments are not paid in full on the day of your appointment, a late payment processing fee of $22 (including GST) will be added to your account.

Assessment & Report Writing Services:

All assessment and report writing services, require a 50% deposit when booking the initial appointment or prior to your Psychologist commencing work on your report.  Full payment is required prior to any reports or results being released to you.

Cancellations Fees:

Cancellation Fees apply to all missed appointments where less than 24 hours notice is given to cancel or reschedule.  These fees must be paid in full within 14 days of the invoice date.  All overdue invoices will incur a late payment processing fee of $22 (including GST).

Third-Party Invoices:

For all services funded by a third-party, our payment terms are strictly 14 days (unless prior arrangements have been made with the Practice Manager).  Full payment must be made within 14 days of the invoice date or a late payment processing fee of $22 (including GST) will apply.